Online Access

Online Access

Due to circumstances beyond our control our migration to the new clinical system has been delayed, as such we will not require patients to order 2 months supply of medication at this time.
We do not yet know when our new date for migration will be but we will update you once we know and publish new dates for the double medication issues.
We apologies for the inconvienence casued but thank you for you understanding.

What is it?

Put simply its a 24 hours a day, 7 days a week means of contacting your GP surgery and accessing your medical record.

There are many benefits to using our online services;

  • Book, change or cancel an appointment
  • View and order repeat medication
  • See test results
  • See GP and hospital letters
  • View your health record
  • Share your medical record with a third party

IMPORTANT Changes to the Way You Access Online Services

The practice will be moving to a new clinical system called SystmOne on Tuesday 29th July 2022 allowing us to connect to all local community services in the area.

This WILL affect the way YOU access online services.

Change that WILL affect you

After the transition to the new clinical provider, called SystmOne, most existing online providers will NO LONGER be available for you to use, this includes Patient Access.

ONLY the online service providers listed below will work with both our old and new providers:

NHS App – via an App on smartphone/tablet or a web browser

Evergreen Life – via an App on smartphone/tablet or a web browser

myGP – via an App on smartphone/tablet

Act Now!

Our new provider has advised that patients who use the NHS App to access online services should see little or no disruption to services during the transition to SystmOne so the practice has been encouraging all online users to change now rather than wait until July. 

Of course, not everyone has a smartphone but the NHS App is available to access via a web browser in the same way you can access Patient Access.

Users of Evergreen Life and myGP would need to request new linkage keys to re-link their accounts once we have made the transition to the new provider, we cannot issue them in advance and as we do not know which provider you have signed up we cannot send these without firstly receiving a request from you.


Once the practice has made the transition to the new provider there will be an additional two online providers available to use, they are:

SystmOnline – via a web browser

AirMid UK – Via an App on smartphone/tablet

Help & Support

The Practice team will, as always, be available to help and support you with reconnecting your Online Access but if you have problems logging into your online account you would need to contact their support desk for assistance as the practice cannot reset passwords.

Patient Access

Patients can continue to use Patient Access up until we transition by visiting but from Wednesday 20th July we will need to use one of the access methods above as it WILL NO LONGER WORK.

What is proxy access?

You can now request to act as a proxy for children, relatives and dependants that you care for using Online Access.

This enables a parent, family member or carer to act on behalf of the patient with their access tailored accordingly. The proxy feature has gone through rigorous analysis to ensure there are no data privacy risks.

Appointment booking, repeat medication requests, messaging and, where applicable, access to medical records, can easily be accessed by the proxy once a relative or person has been linked.

Requesting proxy access

Unfortunately, proxy access is not available for all service providers. Please check with your provide to see if they offer this feature.

If the relative or person you wish to act on behalf of is at a different practice to yourself, you can ask your relative’s GP Practice to register you for proxy access.

To request proxy access please send an email to, this should include the level of proxy access that is required, examples include: access to book appointments and order repeat prescriptions only; or access to book appointments, order repeat prescriptions, view the patient’s medical records, share or download the patient’s medical records.

You WILL need to re-request any proxy access that you already have once the practice has transitioned to the new clinical system – we do not currently have a new date for this but we will let you know when we do.

Proxy Access to Children’s Online Records Aged 0 to 13 years

Parents or the registered carers of children (with the permission of the children’s parents or those granted legal guardianship) are able to have access to their children’s records and this will be linked to the parent’s online account. The Parent/guardian will need to confirm parental responsibility – which in majority of cases will be the viewing of the child’s birth certificate. There are however strict guidelines relating to children’s medical records and from age 11 online access will automatically stop. This is to ensure that children have the opportunity to access medical help with the knowledge that this will be confidential.

If you have a child over the age of 11 and would like access to their online medical records they must be present when this is requested and freely give consent. If consent is granted then the access date will be extended to the child’s 13th birthday when it will then automatically stop. The guidelines that we follow in relating to children are called Gillick Competence and Fraser Guidelines. Information relating specifically to these guidelines can found below.

Requests for access by those under 16 years of age

Between the ages of 13 and 16 the parent/guardian can continue to have access with the child’s consent if the child is deemed competent by his/her GP.  The child can also be granted access.  It is a local practice decision whether online services are available to children in their own right under the age of 16.  On reaching the age of 16, parental access ceases and rules governing access for adult patients apply.

The NHS England patient guide Young People’s Access to GP Online Services explains how to set this up.

Background information

In UK law, a person’s 18 birthday draws the line between childhood and adulthood (Children Act 1989 s105) – so in health care matters, an 18 year old enjoys as much autonomy as any other adult. To a more limited extent, 16 and 17 year-olds can also take medical decisions independently of their parents.

The right of younger children to provide independent consent is proportionate to their competence – a child’s age alone is clearly an unreliable predictor of his or her competence to make decisions.

Gillick competence

The ‘Gillick Test’ helps clinicians to identify children aged under 16 who have the legal capacity to consent to medical examination and treatment. They must be able to demonstrate sufficient maturity and intelligence to understand the nature and implications of the proposed treatment, including the risks and alternative courses of actions. In 1983, a judgment in the High Court laid down criteria for establishing whether a child had the capacity to provide valid consent to treatment in specified circumstances, irrespective of their age. Two years later, these criteria were approved in the House of Lords and became widely acknowledged as the Gillick test. The Gillick Test was named after a mother who had challenged health service guidance that would have allowed her daughters aged under 16 to receive confidential contraceptive advice without her knowledge.

Fraser guidelines

As one of the Law Lords responsible for the Gillick judgment, Lord Fraser specifically addressed the dilemma of providing contraceptive advice to girls without the knowledge of their parents. He was particularly concerned with the welfare of girls who would not abstain from intercourse whether they were given contraception or not. The summary of his judgment referring to the provision of contraceptive advice was presented as the ‘Fraser guidelines’. Fraser guidelines are narrower than Gillick competencies and relate specifically contraception.

Frequently asked questions:

Q.   I have forgotten my password, can you reset it?

A.   No, we only manage the link between your medical record and your online account. Please contact your online providers support desk (details on their website).


Q.   We only have one email; can we both use it to register?

A.   No, online providers only allow an email to be used once. You will need to create another email address (normally free of charge) or request proxy access (see above).


Q.   I have forgotten my memorable word, can you reset it?

A.   No, we only manage the link between your medical record and your online account. Please contact your online providers support desk (details on their website).


Q.   I cannot see the link to order my medication?

A.   Please ensure you have linked your account to the practice. You will need a registration letter which contains your Linkage Key and User ID.


Q.   Can I use my linkage details to register with a different service provider?

A.   Yes, your linkage details are valid for one time use with each of the providers listed above. If you need to re-register with the same provider then you will need to request a new registration letter.


Market Deeping Surgery

Godsey Lane
Market Deeping
Tel: 01778 579 000

What3Words: “subjects.emulated.singer

Glinton Branch

3/4 The Green
Tel: 01733 252 246

What3Words: “apes.pushed.poppy

Opening Times

Market Deeping Surgery

Mon - Fri: 8.00am - 6.30pm


Mon - Fri: 8.30am - 6.30pm

Glinton Branch

Mon - Fri: 8.00am - 1.00pm


Mon - Fri: 8.30am - 1.00pm