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Diabetes Awareness Week June 14 to 20 ... See MoreSee Less
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3 weeks ago

The Deepings Practice
Lincolnshire Mental Health Adviser HelplineAn advice line for those supporting people with their mental healthCall 0303 123 4000 - Available 24/7The Lincolnshire Mental Health Adviser Helpline is here to support, enable and empower you to deal with mental health queries and issues when you need information, advice or signposting.The practitioner will offer you support, information and advice on how to proceed with a mental health query you are dealing with, so you can continue to provide support to the person you are working with.Where necessary we can signpost you to other relevant services or organisations. These may be Lincolnshire Partnership NHS Foundation Trust (LPFT) services, other statutory services, as well as non-statutory services such as voluntary and community organisations.Our helpline is available to anyone working with people experiencing mental health difficulties, whether you’re working for statutory, community, third sector or voluntary organisations.The advice line is staffed by Lincolnshire Partnership NHS Foundation Trust registered mental health practitioners.You can access the 24/7 advice line by calling 0303 123 4000 ... See MoreSee Less
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1 month ago

The Deepings Practice
Dear patients Please see below information that has been circulated to patients today. Hopefully you will find it useful information with what has been happening at the practice and what will be happening over the coming weeks. It's a bit long so thank you for taking the time to read it. PATIENT STATEMENT – May 2021Thank you for bearing with us during these hugely stressful times for everyone. We very much appreciate the many kind messages of support whilst we have strived to provide you with the best service we can.General Practice has seen unprecedented demand over the last year and has worked in extremely difficult conditions. Our staff here at the practice have been absolutely amazing and we are lucky to have so many committed individuals working alongside us. We are also very lucky to have a supportive Patient Participation Group here and would encourage anyone who would like to be part of this group to contact the Practice.We are aware that there are some views amongst our patient population that we have closed our doors and are hiding away. We want to assure you that the workload seen by general practice, not just here but nationally, has never been busier and we felt we would like to share with you our current situation and what will be happening at the practice in the next few months. Below are comments from questions asked regularly which we felt would be helpful to answer openly.Why can’t I book a face to face appointment?We have moved to a total triage model during COVID and will be maintaining this going forward. You will continue to be able to book a telephone appointment with your GP and, if a GP assesses you as needing to be seen face to face, they will book you an appointment with themselves directly.Why aren’t you doing home visits?The practice has not stopped doing home visits. GP home visits follow the same total triage model as the face to face appointments and are still being done.Why can’t I order my medication if I haven’t had an annual medication review?We operate a strict review date system to prevent medication monitoring from being missed and are undertaken for patient safety. Dispensary can still request your medication from your registered GP if you have run out, while you are waiting for a medication review to take place.Do I have to continue to wear a mask when I come to the Practice?Yes; if you are unable to wear a mask we have a tent area outside for patients who cannot wear masks. We are waiting for guidance from NHS England as to whether this will change post June 2021.I can’t get through on the phones…..The phones continue to be busy (they’ve always been busy)…we have introduced other methods of contacting the practice during the past 14 months but understand that most patients prefer to telephone. There are obviously busier times (first thing in the morning, lunchtime etc) and we are continually monitoring the call volume information. We are also currently recruiting to increase our workforce in the reception area to further help efficiencies in this department.Deepings Practice isn’t big enough to cope with demand now…..This is a national problem – the NHS announced in February 2020 that 6000 more GPs were needed by 2024; sadly this only increased by 110 in the first year. Despite this we are, currently offering more contacts with our patients than we were this time last year and have introduced services such as nurse practitioners, muscular skeletal practitioners, pharmacists etc which help to deal with acute matters and medication reviews respectively. We will continue to try to educate patients (following the national NHS campaign) so that each of the NHS services are used correctly which then ensures that GP time is spent dealing with the appropriate patients.When can I go back to ordering my medication through the green repeat slip?We will not be reintroducing the paper slip for ordering medication. We encourage as many patients as possible to sign up for online services – which is a really easy way to order your medication. Please contact us if we can help you do this.I don’t use a computer – how can I get in touch easily?We understand that not everyone has access to a computer. But, if those that can – use electronic methods (e-consult, online access) to contact us – it will leave more availability on the phone lines for those that cannot contact us through electronic means.I can’t print off my blood forms …. Why can’t I come in to collect these?Like other GP surgeries nationally, we are currently restricting footfall into the practice. This is to keep both patients and staff safe. Until the guidance from NHS England is released – we will continue this way – many firms are continuing to operate in this way. When is the Glinton Surgery opening again?The Glinton surgery was initially closed last year due to our inability to operate this in a safe way for patients to be seen. We are now using the building to hold the majority of our vaccine clinics. We will be re-introducing services there very shortly, by the end of May – albeit it in stages. There will, therefore, be nurse and phlebotomy appointments for patients to book into.Health checks – why haven’t you been doing these?There were several health monitoring services that we were advised to temporarily stop doing last year. This includes health checks. We will be reintroducing these appointments later on this year. In addition, all health reviews for patients are reduced at this current time as staff are allocated to the vaccination campaign which is currently a greater priority.Treatment Room appointments:We continued to offer a normal range of services within the treatment room framework.Vaccination CampaignWe continue to be heavily involved in the vaccination campaign both at Springfields and delivering this locally too. This is likely to be an ongoing, additional workload for us until well into the autumn (and beyond!) of this year. We are happy to provide this service for our patients but cannot reiterate strongly enough that this is work that we are doing on top of the normal day to day commitments.We have stated above that we have received untold support throughout this difficult period. However, there have been isolated incidences where our staff have been treated very badly – so we would also take this opportunity to remind patients so we operate a zero tolerance policy towards aggression and violence and any such action will be dealt with appropriately. We hope that the information above is helpful and useful to you. Any changes made in the coming months will be following national guidance and we hope that you will continue to support the way we do this. To match future ways of working and our philosophy of self-care, self-help and self-referral, we will signpost you appropriately to other more suitable professionals and services. Thank you, once again, for your continued support and for taking the time to read this.The Deepings Practice. ... See MoreSee Less
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1 month ago

The Deepings Practice
Dear Patients – update 16th May 2021You may have seen on the news that from Monday 17th May, doors at GP practices are “re-opening”. As you will know, our GP practice has been open throughout the pandemic, offering patients telephone and online appointments, with face to face consultations available for those who need them. This was in-line with national requirements to keep patients safe, whilst COVID infection rates were high and before the vaccination was widespread.GP Practices are now being encouraged to offer patients a choice of whether they would like a remote or face to face consultation. However, before we have more people coming into the surgery to see us in person, we need a bit of time to put in place measures to keep everyone safe. As we wait for further national guidance on doing that, we ask that patients continue to contact us by phone or online as you have been doing. We are facing unprecedented demands for our services and will need to continue to adjust how we use our clinicians’ time to best support our patients – particularly those who need us the most. Full access to the building from the 21st June has been planned for some time by the practice. This has been and continues to be supported by our CCG. The communication received on Thursday via the media and NHS England was delivered to general practice at the same time as it was communicated to the general public.We will keep you updated as soon as we are clear about how we can fully re-open our reception areas safely.Thank you for your supportThe Deepings Practice ... See MoreSee Less
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1 month ago

The Deepings Practice
Dear PatientsA quick vaccine update......On Friday evening the government said COVID vaccine second dose appointments will be brought forward from 12 to 8 weeks for those over 50 and the clinically vulnerable.People should continue to attend appointments and don't need to contact the NHS or your practice at this point.We are awaiting further guidance and will update anyone who may be affected.Thank you.The Deepings Practice ... See MoreSee Less
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1 month ago

The Deepings Practice
Wow ... impressive numbers below achieved by ours and fellow Lincolnshire practices 👍 ... See MoreSee Less
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1 month ago

The Deepings Practice
Dear patients, a brief update on econsult.The practice has taken the decision to reduce econsult to 8-12 on working days only. Econsult was developed as a triage tool for GPs and a way for patients to request information from their medical record or answer brief queries.We have found that it is now become a way that a lot patients are using it as their primary means of trying to discuss a new problem or arrange follow up with a clinician after initial tests or treatment. It was never intended for this when it was developed.Many, many other practices across England have done the same thing. Ultimately, it has been a pilot service that we have been reviewing and we are now actively looking for other options to facilitate a patient/practice digital queries interface.We will keep you updated. Please bear in mind when using econsult that if you have a problem that cannot be dealt with in the form of a simple email reply, then you will be asked to book a call back with an appropriate clinician. We only have a finite number of routine appointments available every day and operate a same day only booking service. This is not likely to change in the forseeable future, we are still in the midst of a massive vaccination campaign that is straining the entire practice, we are also keeping this under review and the option to withdraw from it is considered regularly in light of patient demand on our normal services and level of complaints that we receive each week as a result.We are trying our best but are currently overwhelmed with the vaccine programme and all the administration and queries that goes with this, plus NHS England has made the decision to restart quality and outcomes targets for year 2021/22 which frankly, seems impossible to achieve at times alongside vaccines and normal day to day demand which is now massively higher than it was in the same period in 2019 and 2020.Yours sincerelyDr D Wade on behalf of the Deepings Practice ... See MoreSee Less
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1 month ago

The Deepings Practice
Celebrating all of our nurses today 💕 ... See MoreSee Less
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Contact

Market Deeping Surgery

Godsey Lane
Market Deeping
Peterborough
PE6 8DD
Tel: 01778 579 000

Glinton Branch

3/4 The Green
Glinton
Peterborough
PE6 7JN
Tel: 01733 252246

Opening Times

Market Deeping Surgery

Mon - Fri: 8.00am - 6.30pm

Dispensary

Mon - Fri: 8.30am - 6.30pm

Glinton Branch

Mon: 8.00am - 1.00pm
Thurs: COVID Vaccine Clinic (by appointment ONLY)
Tues/Weds/Fri: Closed

Dispensary

Mon - Fri: Closed

Deepings Practice eConsult