GP Appointments Now Available to Book Online
We are aware of the difficulties in accessing the practice by telephone, unfortunately these have been compounded by illness of staff and the difficulties in obtaining timely Covid swabs.
To try and improve access to the surgery we will be increasing by almost 4 times, the number of doctor telephone appointments available on-line to book. All doctor appointments will be available to book on-line shortly.
Appointments will be available for the morning and afternoon and you will be called back anytime before 12 for morning appointments and anytime before 6pm for the afternoon. When booking, you will be asked to select a time slot, you may pick any available slot but please ignore the time. The appointments are not, at the moment, specifically timed. This is because if the GP needs to see a patient face to face following the initial telephone contact, an appointment will be slotted in sometime during the morning or afternoon surgery. This can affect how quickly the remainder of the GPs telephone appointments are dealt with.
We have also made a number of Medication Review appointments available online with our Clinical Pharmacists for those who need to book a review.
We would encourage use of the on-line booking facility saving you time waiting in a telephone queue.
If you haven’t already signed up for this service please visit our Online services page.
Urgent notification - Blood Tests
Unfortunately there is a national problem with the chemicals used by laboratories for testing blood samples.
As a result, with immediate effect, we have been informed to pause all routine testing of blood samples.
We do not know when a normal service will resume and regrettably we will have to contact many patients to cancel their blood test appointments.
We recognise this will cause frustration and anxiety but can only apologise as this situation is completely outside the Practice's control.
The Department of Health is looking into this and we will keep you updated once we have more information.
Patients who require URGENT blood tests will be prioritised by our clinical team.
Thank you for your understanding at this time.
Recognising Coronavirus (COVID-19) Symptoms
When attending your Flu Jab, please remember to:
Do It Online
GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:
book or cancel appointments online
renew or order repeat prescriptions online
view parts of your GP record, including information about medication, allergies and vaccinations
You can still contact the practice by phone, this is just another option, which other patients have found is more convenient and saves them time.
More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices.
To access Online Services:
1. Create an account with one of the Online Service Providers.
2. Provide the Linkage Key and Account ID when prompted; these details are unique to you are are provided by the practice upon request.
3. We are currently asking patients to NOT attend the surgery to verify their identity once you have registered for an Online service. Instead, please email firstname.lastname@example.org with your full name, address and date of birth from your registered email account - if everything matches we will verify your Identity and issue you with your Registration Details so you can activate full access to all online services.
Overview of The Deepings Practice activity during the first 4 months of the COVID-19 pandemic
Better Health - Lets Do This!
For more information, please click here
Need help now? - Mental Health and Emotional Support helpline
If you are feeling suicidal, it is important to talk to people about your feelings.
You can talk to:
- To a family member, friend or colleague - sharing how you feel can bring huge relief
- To a helpful advisor - by phoning in complete confidence and anonymity to a helpline such as the ones given below
- To your doctor - may be able to help you or signpost you to the help you need
- To your mental health care team - if you are already seeing a psychiatrist, psychologist or community psychiatric nurse
Mental Health Helpline - 0800 001 4331 (open 24/7)
The helpline is for people 18+ years old. If you’re feeling low, anxious or stressed and you think that talking to another person may help you cope you can call the new mental health helpline in Lincolnshire which is open 24/7.
Other helplines available when you want someone to talk to
Children and young people
Call Lincolnshire Here4You line on 01522 309120 for advice and/or self-referral to our children and young people mental health/emotional wellbeing services. The advice line is open Monday-Friday 9.30-16.30 for young people, parents and carers. Outside of these times please contact Single Point of Access on 0303 123 4000. More information about Here4You self-referral
Local help in a mental health crisis
If you are already using mental health services
If you already use our mental health services, or care for someone who does, during office hours your first point of contact should be the person that you/they usually see (a care coordinator, or named lead professional).
Their contact details, details of the care team are contained in your care plan. If you don't have these, you can contact our Single Point of Access Team on 0303 123 4000 to help you get in touch.
For out of hours support you will also have contact details for a local crisis team who can help support you. If you don't have these details, you can contact our Single Point of Access Team (details on the right).
If someone has recently been discharged from mental health services:
If you have been discharged from mental health services in the last 12 months you will have been given as part of your discharge plan what to do if you experience deterioration in your mental health again. This will explain who to contact.
If you have not used our services before:
You can self-refer to steps2change our talking therapies service if you are over the age of 16 and feeling stressed, anxious, low in mood or depressed.
If you, or a friend or relative are experiencing mental health problems for the first time and need emergency treatment or advice please go to 111.nhs.uk
During office hours, you can contact your general practitioner (GP). Your GP is your family doctor, the doctor you would normally see if you are ill or concerned about any aspect of your health. They will be able to refer you to the most appropriate mental health service in your area.
If you don’t have a GP, use the NHS website to locate the nearest one to you.
NHS 111 - When It's less Urgent than 999!
If you need help but don't think it's a 999 emergency, you can access NHS 111 free for advice. Go to 111.nhs.uk or call 111
- It's not a 999 emergency
- You don't think you can wait for an appointment with your GP
- You don't know who to contact for medical help
Please here for information relating to wearing face coverings from 24th July 2020
Please click here to access our Travel page
We are no longer accepting paper repeat prescriptions due to the coronavirus infection risk.
Please order your medications using one of the Online service providers, ie Patient Access, Evergreen Life, NHS App etc.
If you do not have an Online Account you can register with your preferred online service provider - you will need to let us know once you have created an account so we can activate your full access by emailing email@example.com from your registered email account and include your Name, Address and Date of Birth - you DO NOT need to come to the practice with ID at this time.
Please DO NOT email prescription requests to this email address as they will NOT be processed.
If you are unable to do this you can order by calling 01778 579002 but please be aware that the telephones are currently under a lot of pressure and answering time are much longer than usual.
Refuge - For Women and Children Against Domestic Abuse
The Deepings Practice have launched a safe space for victims of domestic abuse to access support and advice.
Patients of the practice can call or arrive at the surgery and ask for an appointment in Treatment Room 15. The staff and doctors will know what to do and will guide you through accessing our services in a safe way.
The scheme is in response to heightened desperate situations facing many victims who are isolating during lockdown.
Home Blood Pressure Readings
The home blood pressure reading form is available to download from our Clinics & Services page here.
Once completed, please send it to the email address on the form so your Doctor can review it.
We are now using Chain SMS to message patients
Chain SMS is...
A system which allows us to easily send text messages to patients. It means we can be much more proactive about some communications, messaging you quickly and securely, so you are not waiting around to hear from us!
Some examples of how we might use it...
- Sending you advice at the end of a consultation
- Letting you know we tried to call
- Responding to simple queries (e.g. if you had a quick question about your medication)
The practice name will always be at the bottom of the message. You won't be able to reply them. Please help us to help you by keeping your number up to date. If you don't want us to contact you in this way please let us know.
If you have any queries about AccuRx or need guidance using this applicant please visit https://support.accurx.com/en/collections/2279595-accurx-for-patients