Beat the Telephone Queues - eConsult with your GP online
To find out more about eConsult and how it works please click here.
Better Health - Lets Do This!
For more information, please click here
Need help now? - Mental Health and Emotional Support helpline
If you are feeling suicidal, it is important to talk to people about your feelings.
You can talk to:
- To a family member, friend or colleague - sharing how you feel can bring huge relief
- To a helpful advisor - by phoning in complete confidence and anonymity to a helpline such as the ones given below
- To your doctor - may be able to help you or signpost you to the help you need
- To your mental health care team - if you are already seeing a psychiatrist, psychologist or community psychiatric nurse
Mental Health Helpline - 0800 001 4331 (open 24/7)
The helpline is for people 18+ years old. If you’re feeling low, anxious or stressed and you think that talking to another person may help you cope you can call the new mental health helpline in Lincolnshire which is open 24/7.
Other helplines available when you want someone to talk to
Children and young people
Call Lincolnshire Here4You line on 01522 309120 for advice and/or self-referral to our children and young people mental health/emotional wellbeing services. The advice line is open Monday-Friday 9.30-16.30 for young people, parents and carers. Outside of these times please contact Single Point of Access on 0303 123 4000. More information about Here4You self-referral
Local help in a mental health crisis
If you are already using mental health services
If you already use our mental health services, or care for someone who does, during office hours your first point of contact should be the person that you/they usually see (a care coordinator, or named lead professional).
Their contact details, details of the care team are contained in your care plan. If you don't have these, you can contact our Single Point of Access Team on 0303 123 4000 to help you get in touch.
For out of hours support you will also have contact details for a local crisis team who can help support you. If you don't have these details, you can contact our Single Point of Access Team (details on the right).
If someone has recently been discharged from mental health services:
If you have been discharged from mental health services in the last 12 months you will have been given as part of your discharge plan what to do if you experience deterioration in your mental health again. This will explain who to contact.
If you have not used our services before:
You can self-refer to steps2change our talking therapies service if you are over the age of 16 and feeling stressed, anxious, low in mood or depressed.
If you, or a friend or relative are experiencing mental health problems for the first time and need emergency treatment or advice please go to 111.nhs.uk
During office hours, you can contact your general practitioner (GP). Your GP is your family doctor, the doctor you would normally see if you are ill or concerned about any aspect of your health. They will be able to refer you to the most appropriate mental health service in your area.
If you don’t have a GP, use the NHS website to locate the nearest one to you.
NHS 111 - When It's less Urgent than 999!
If you need help but don't think it's a 999 emergency, you can access NHS 111 free for advice. Go to 111.nhs.uk or call 111
- It's not a 999 emergency
- You don't think you can wait for an appointment with your GP
- You don't know who to contact for medical help
Please here for information relating to wearing face coverings from 24th July 2020
Please click here to access our Travel page
We are no longer accepting paper repeat prescriptions due to the coronavirus infection risk.
Please order your medications using one of the Online service providers, ie Patient Access, Evergreen Life, NHS App etc.
If you do not have an Online Account you can register with your preferred online service provider - you will need to let us know once you have created an account so we can activate your full access by emailing firstname.lastname@example.org from your registered email account and include your Name, Address and Date of Birth - you DO NOT need to come to the practice with ID at this time.
Please DO NOT email prescription requests to this email address as they will NOT be processed.
If you are unable to do this you can order by calling 01778 579002 but please be aware that the telephones are currently under a lot of pressure and answering time are much longer than usual.
Refuge - For Women and Children Against Domestic Abuse
The Deepings Practice have launched a safe space for victims of domestic abuse to access support and advice.
Patients of the practice can call or arrive at the surgery and ask for an appointment in Treatment Room 15. The staff and doctors will know what to do and will guide you through accessing our services in a safe way.
The scheme is in response to heightened desperate situations facing many victims who are isolating during lockdown.
Home Blood Pressure Readings
The home blood pressure reading form is available to download from our Clinics & Services page here.
Once completed, please send it to the email address on the form so your Doctor can review it.
We are now using Chain SMS to message patients
Chain SMS is...
A system which allows us to easily send text messages to patients. It means we can be much more proactive about some communications, messaging you quickly and securely, so you are not waiting around to hear from us!
Some examples of how we might use it...
- Sending you advice at the end of a consultation
- Letting you know we tried to call
- Responding to simple queries (e.g. if you had a quick question about your medication)
The practice name will always be at the bottom of the message. You won't be able to reply them. Please help us to help you by keeping your number up to date. If you don't want us to contact you in this way please let us know.
If you have any queries about AccuRx or need guidance using this applicant please visit https://support.accurx.com/en/collections/2279595-accurx-for-patients