PATIENT SURVEY’S

Telephone call back patient survey:

Results slots audit – showing lower wait times:

Prior to the pilot the average waiting time per patient from the point the dr codes the result as needing follow up, to having a consultation was 10 days. Afterwards there was a reduction in average waiting time for a patient’s appointment to 2.76 days (just under 4 times faster).

Results from survey monkey 6/8/21