Frequently Asked Questions for Patients
When can I complete an eConsult?
Econsult is available between 8am and 12 pm, Monday to Friday excluding bank holidays.
This is because we generally have more clinicians available in the morning allowing for the processing of eConsults more effectively.
Should I use eConsult to check my Results?
You check your results by accessing your online account or calling the practice on 01778 579000 between 11am and 3pm.
If you cannot see your results via your online account then please let use know so we can make sure your online settings allow for this.
Should I use eConsult to request an Appointment?
You should book an appointment via your online account or by calling the practice on 01778 579000.
I cannot get through on the phone lines, therefore should I ask for an appointment through eConsult?
Please try booking an appointment via you online account or alternatively try calling back when the phon lines are quieter. Generally, telephone lines are extremely busy on Monday’s and first thing in the mornings throughout the week.
I need a sick note should I use eConsult?
YES – this is a good use of eConsult but be mindful that it helps if you state the exact reason for the sick note, and specify the start and end date of the sick note.
For repeat sick notes try and give us a few days notice.
Please be aware that we are unable to future date sick notes.
Why Complete a Medication Review on eConsult?
We find this very useful as the information can be used to update your medication review date, or we can book you a medication review with a clinician.
Providing your blood pressure reading, and weight on the medication review will also help us to determine any further care when performing your review.
Why should I submit my Blood Pressure Readings via eConsult?
The Blood pressure questionnaire on eConsults helps us to quickly determine your average blood pressure and whether or not any further care is needed.
Before using this we would advise you to take seven days worth of readings.
Should I use eConsults for Emergencies?
If you feel you have an emergency then we would NOT advise you to use eConsult.
You should consider whether a 999 call is appropriate or if you need to attend A&E.
When can I expect a reply after submitting an eConsult?
The practice would usually reply to your eConsult within 48 hours (excluding weekend and bank holidays).
Can I use eConsult for a mental health issue?
Yes, you can use eConsult for depression, anxiety or stress-related problems.
The clinicians find that the questionnaires you answer on eConsult allow them to deliver a more personal response and enable us to signpost you to the most suitable service.
Why was I asked to contact reception following an eConsult submission?
eConsult is not a substitute for a phone call.
Sometimes your query can not be addressed via an online consultation and you may be asked to arrange a telephone appointment.
Will my eConsult be responded to by my preferred clinician?
We have a dedicated team to process the eConsult every day.
It may mean that your preferred clinician might not be involved in dealing with your request.
Can I use single eConsult for multiple problems?
We prefer that you use one eConsult for one problem as it helps to process of your query more efficently.
If your problem is complicated then perhaps you may need to book a telephone appointment.
Will eConsult result in a text discussion with a clinician?
At present we expect a single eConsult to generate a single reply.
The system does not allow a two way conversation.
eConsult also works with the NHS App
Use the NHS app to:
- Get advice about coronavirus
- Order repeat prescriptions
- Book appointments
- Check your symptoms
- View your medical record
- Register to be an organ donor
- Find out how the NHS uses your data
- Consult a GP or health professional through an online form and get a reply (eConsult)
So what do I have to do as a patient to access eConsult and what happens after I submit the form?
- You can click on the eConsult banner on the practice website or on the link added to our facebook page, where you will see options to get general advice or help for a specific condition or administrative request.
- You then select help for a condition via a range of options – type to search, A-Z list or by body area.
- Once a condition is chosen, you can access self-help information, access local services and pharmacy advice, or get advice from a GP at the Practice.
- If selecting ‘treatment and advice from my GP’ then you will be directed to complete an online form about your symptoms. You need to confirm that you do not have any symptoms that require immediate or urgent care.
- You complete the eConsult online form and provide your phone number and email address at the end of the consultation.
You will receive an emailed confirmation of the consultation and will be informed that the practice will respond to you by the end of the next working day at the latest.
Please check your junk mail folder for confirmation of the consultation and the subsequent response from the surgery.
How to upload a photo while submitting an eConsult
Market Deeping Surgery
Mon - Fri: 8.00am - 6.30pm
Mon - Fri: 8.30am - 6.30pm
Mon/Tue: 8.ooam - 1.00pm
Fri: 8.00am - 1.00pm
Closed - Please use Market Deepings Dispensary
Fill out a simple online form to get advice and treatment by the end of the next working day
Only available between 8am and 12pm, Monday to Friday excluding bank holidays
Ask about common problems like coughs, back pain or mental health
Ask about general symptoms like tiredness or pain
Ask for administrative help like sick notes or doctor's letters
Long Term Condition Reviews
Get help for your child