We do not have unlimited appointments, so we need to make sure patients see the right clinician, at the right time, with the right urgency.

The previous system was not always fair or efficient. Now, medical requests are reviewed (triaged) by a clinician before booking. This ensures urgent problems and vulnerable patients — including those who cannot queue at the door — are prioritised appropriately.

Visit your NHS app or our website to complete an online form for either an administrative or medical request. Please provide as much relevant, specific detail as possible.

• Helpful: "I have pain in the top right of stomach for 10 days, tried Gaviscon and paracetamol, no help, it’s worse when I eat, I feel sick and have a high temperature."
• Less Helpful: "Had stomach pain for a while, don’t feel myself with it and have tried lots of tablets from chemist but they don’t help."

Please avoid underplaying or exaggerating your symptoms. We can only prioritise your appointment based on the information you provide.

Please contact our reception team by telephone or visit the practice. They will complete the online form on your behalf.

As most patients use the online system, phone lines should be less busy.

We can reply to you by telephone or email once your request has been reviewed.

This service is strictly for patients who do not have access to a smartphone or are unable to complete the form themselves.

For doctor appointments, a clinician needs to review the medical information before booking to decide urgency and the most appropriate clinician.

Reception staff are not clinically trained to triage medical problems.

If your appointment does not require triage (e.g. smear test, routine injection) you will be sent a booking link. This is often quicker than phoning and helps keep phone lines available for those who cannot use the online system.

We offer a range of appointments to suit different needs:

• Doctor – Urgent and routine appointments available by telephone, video, or face to face.
• Advanced Nurse Practitioner (ANP) – Urgent and routine appointments by telephone or face to face.
• Nurse – Appointments for wound dressings, injections, cervical smears, and reviews of long-term conditions.
• Healthcare Support Worker (HCSW) – Initial long-term condition checks, ECGS, blood tests.
• Musculoskeletal (MSK) Practitioner – Specialist physiotherapist appointments, available face to face or by telephone.
• Mental Health Nurse – Appointments available face to face or by telephone.

If you’re unsure which appointment is most suitable, our team will guide you to the right clinician.

Yes. Booking links include pre-bookable face-to-face appointments.

If you have a telephone appointment and the clinician feels you need to be examined, they will arrange this if clinically necessary.

When you receive your booking link, you can see all available appointments.

If your preferred clinician is not available, you can check again the next day as more appointments are released. However, please do not delay seeking help if your problem needs attention — you may need to see another clinician.

Your booking link is valid for one week. If your link has expired or is not working, please contact reception. You can request a new link within four weeks of the original issue date.

Sometimes. If all same-day appointments are full and your problem cannot wait, and is appropriate for them, we may direct you to a pharmacy or Urgent Treatment Centre.

• Check your symptoms on 111 online
• Call 111 (you can also request an emergency supply of repeat medication)
• Visit a pharmacy or Urgent Treatment Centre
• If it is a medical emergency, attend A&E or call 999

Booking links are valid for one week.

If your link has expired or is not working, please contact reception. You can request a new link within four weeks of the original issue date.

A clinician has reviewed your request and determined the most appropriate timeframe.

If your symptoms have changed or worsened, please submit further details.

You can also check your symptoms via 111 online to see whether urgent or emergency care is required.