This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Dispensary Text Messaging Service

From 1st May 2019 the practice intends to launch a new text messaging service for dispensing patients.  This will allow our Dispensing Team to notify you of when your repeat medication is ready for collection or whether there is a query with your repeat medication request which we need to discuss with you saving you from unnecessary journeys to the practice or unnecessarily long waits in the Dispensary queue.

If you collect your repeat medication from the practice dispensary and would like to receive notifications of when it is ready for collection please complete the SMS Consent form online or complete a consent form next time you're in the surgery.

If you already receive SMS Appointment Reminders then there is no need to complete another consent form.

For further information or if you have any queries then please speak to a member of our Dispensary Team.


NHS Prescription Fee

Please be aware that the NHS Prescription fee will rise to £9.00 from the 1st April 2019.


Vacancies

We currently have the following vacancies at the practice:

  • HR Administrator (Full-Time)
  • Senior Receptionist (Part-Time Job Share) 23 hrs pw
  • Dispensary Admin Support (Part-Time) 25 hrs pw
  • Dispensary Assistant (Full and Part-Time)
  • Practice Nurse (36 hrs pw)

For more information and an application pack, click here.

Rights & Responsibilities

Our Responsibility to You

At The Deepings Practice we believe that taking responsibility is the key to creating a peaceful environment:

    • You will be greeted courteously.
    • You have a right to confidentiality.
    • You have the right to see your medical records subject to the limitations of the law.
    • You will be seen the same day if your problem is urgent.You will be seen by your own doctor whenever possible.
    • You will be referred to a consultant when your GP thinks it necessary.
    • You will be given the result of any test or investigation on request or at your next appointment.
    • Your repeat prescription will be ready for collection within 48 working hours of your request being received at the surgery.
    • Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly.

Your Responsibilities to Us:

    • Please treat all surgery staff with the same respect - we are all just doing our job.
    • Do not ask for information about anyone other than yourself.
    • Tell us of any change of name, or address or contact telephone number, so that our records are accurate.
    • Only request an urgent appointment if appropriate.
    • Home visits should only be requested if you are really too ill to attend surgery, and night visits should be for emergencies only.
    • Please cancel your appointment if you are unable to attend.
    • Please be punctual, but be prepared to wait if your own consultation is delayed by an unexpected emergency.
    • Please allow sufficient time for your consultant's letter or the results of any tests to reach us. You will be advised of the usual length of time to wait.
    • Use the Patient Access online system request your repeat prescription whenever possible.
    • Do let us know whenever you feel we have not met our responsibility to you.
    • We would, of course, be pleased to hear when you feel praise is due as well.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website