THANK YOU 

Please only use this form for comments about the practice and suggestions as to how we can improve our service to you.

Medical matters cannot be dealt with via this form.

If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

If you have a complaint, please use the email address below;

complaints.deepingspractice@nhs.net

Test Results

Some results can be given to you over the telephone, your Doctor may request a telephone consultation for you to be given your results over the telephone.

Please call between 12pm and 3pm to enquire about your test results as our reception staff will have more time to deal with your request between these times. Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told how long it will be before the results are returned to the practice.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.

Specimens

If you have been asked by a clinician to bring a specimen to the surgery to be sent off to the laboratory to be tested, please could you make sure it is in the appropriate bottle and clearly marked with your name and date of birth.

You will need to hand the specimen to a member of the reception team - Please do NOT post any specimens through the letter box.

If you have not been asked by a clinician to produce a specimen/sample, we cannot send it to be tested.